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FAQs

NOTE: Some items in your order may be shipped separately. This is to ensure you receive your items as fast as possible.

Please see the shipping tab for shipping information.

 

CAN I CANCEL MY ORDER?

Currently we cannot cancel orders after they are placed. If you email us within one hour of placing your order and notify of any changes or cancellations you have, we will do our best to help you. Due to our products being made on demand, once the order is placed the items go immediately into production at which point it is difficult to make changes but we will do our best if you email us at squad@mouthymerch.com with any concerns.  

WHEN WILL YOU SHIP MY ITEMS?

- See shipping tab (delivery time = processing + shipping times). 

- We will notify you by email when your items have been shipped.

WHY CAN'T I TRACK MY ORDER?

-You can't track your order until you receive an email notifying you that your order has been shipped (your order number is NOT your tracking number)

-If you've received your tracking number and still can't track your package, please wait 7-10 days. It won't have any tracking info until it's in your Country. You can track it on your order on Track7.net.

-U.S orders can be tracked via the courier website. Once the package arrives in the U.S you can track it in USPS.

-If you have any questions on your package status, please email us at squad@mouthymerch.com

WHAT IS YOUR RETURN POLICY?

Please see the Refund Policy page. 

WHERE ARE MY ITEMS COMING FROM?

Our exclusive designs are hand printed and ship from the U.S.. Some items may come from overseas fulfillment centers in countries such as China, Australia, Germany, and United Kingdom. But we try to utilize US print providers as much as possible.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. So don't be alarmed if you received one product before another. Please keep this in mind when receiving deliveries. You will also receive a tracking number for each shipment.